Effective Date: January 27, 2025

At ISM Web SEO, we are committed to delivering high-quality services. However, we understand that there may be situations where a refund may be requested. This policy outlines the terms and conditions regarding refunds for our services.

1. General Terms

• All refund requests must be made in writing and sent to info@ismwebseo.com.
• Refund requests will be processed based on the nature of the service provided and the terms agreed upon at the time of purchase.
• Refunds will not be issued for services that are partially completed. Once work has commenced, payments are non-refundable, as the service has already been initiated.

2. Service-Specific Refund Conditions

• SEO Services: Due to the nature of SEO, which involves ongoing work and long-term strategies, we do not provide refunds for SEO services once work has begun. We will work with you to address any concerns or make necessary improvements.
• Website Development Services: If work has started, no refund will be provided for partially completed work. However, if the project is canceled before any work begins, a full refund may be issued.
• Consulting and Digital Marketing: Refunds for consulting services or digital marketing campaigns will be considered on a case-by-case basis. If the service has been partially completed, no refund will be issued. We will work to make adjustments or provide alternative solutions.

3. Refund Process

To initiate a refund request, please contact us at info@ismwebseo.com with the following details:

• Your name and contact information
• The service for which you are requesting a refund
• The reason for your refund request

Once we receive your refund request, we will review it and provide a response within 7 business days. If the refund is approved, it will be processed within 14 business days using the original payment method.

4. Non-Refundable Items

• Payments for services that have already been partially or fully completed.
• Payments for monthly or subscription-based services (e.g., SEO, digital marketing) are non-refundable once the service has been provided.
• Any third-party purchases made on behalf of the client (e.g., software, hosting) are non-refundable.

5. No Refunds for Change of Mind

Refunds will not be issued for a change of mind after the service has been initiated or completed. However, we are always willing to discuss any concerns or issues you may have and work toward a resolution.

6. Contact Us

If you have any questions or would like to discuss a refund, please contact us at:

Email: info@ismwebseo.com
Website: www.ismwebseo.com